When you stop appreciating, your relationship will fall apart. Business relationships are no different. A good thank you note to customer for purchase will not only appreciate their trust in you but will bring them back for more.
Do Thank You Notes Bring ROI?
Another way of appreciating their trust is to continue with your high-class service. Don’t let your website speed be a letdown.
The bestselling book “Influence: The Psychology of Persuasion” by Robert Cialdini says the principle of reciprocity is powerful. When someone gives us something, we’re wired to give back. So when you show appreciation to your customers with handwritten thank you note, they feel compelled to return the favour by either repeating purchase or word of mouth for your product.
So definitely yes!
Do’s and Don’ts
One mistake and this could backfire. So, here are a few do’s and don’ts while sending a thank you card to business customers.
Don’ts
- Don’t say sorry for your handwriting. Your handwriting is unique which gives the card a personal touch and makes it real.
- Use of red pen is a big no.
- Don’t over-promote yourself. Keep it humble and convey genuine gratitude. You can send stickers though.
Do’s
- Use note cards that reflect your business. For example, if you’re a boutique, send little dress printed cards. If you’re a construction company, keep it simple with minimalistic building design.
- Respond quickly by sending a thank you card to your customer. Else they might forget the context of your gesture.
Anatomy of the perfect thank you
- Greet your customer by name
- Clear state why are you sending them the note. Express gratitude.
- Make the card special by adding why you’ve enjoyed the experience with them.
- Repeat your thanks.
- End the note by adding “Best, Warm Regards, or Cheers” – whatever makes you feel right and sign your name.
Selecting your stationary
Picking the right thank you card to convey your message is important. We relied on Aliexpress for that. We drew a cute Twitter logo and sent stickers alongside. Here’s what we got:
Thank You Note to Customer After Purchase [Examples]
Example 1: Wishing client anniversary
Hi James,
I just noticed you’ve been with Webscoot.io for 2 years. Thank you for trusting in us. I hope we keep meeting your expectations. We’ve recently restocked our tees, sending one along. Hope you like it 🙂
Warm Regards,
Sahil from Webscoot.io
Example 2: First Purchase
Hi Alex,
Thank you for purchasing our product. Your support and trust in us are much appreciated. For your next purchase, use coupon code: MAGE30% and get a 30% discount on any hosting service.
Cheers,
Amit
Example 3: Thanking customer for another order
Hi Nina,
Just wanted to say a quick thank you for being our valued customer. It really means a lot that you’ve chosen Webscoot.io for your 2nd order. If you ever need anything, give us a holler.
Much love,
Sakshi from Webscoot.io
Example 4: Thank you note after review
Hi Meghan
I just noticed you’ve reviewed us on Google. Thank you for going an extra mile to support us. You make us want to work harder and better. I’m sending a Webscoot.io hoodie as a token of appreciation. Hope you’ll like it. Thanks again for being so awesome!
xoxo
Sakshi
Example 5: Informing customers about adding a new service
Thank You, Ronak!
For choosing us and being so awesome all at once.
Magento is our first love & to make it even better for you, we have levelled up with Webscoot.io and extended our services to Magento development. You can depend on us for anything
Wishing you & {company name} all the success.
Example 6: Thanking customer for feedback
Dear William,
We’re lucky to have you…
Thank you so much for choosing Webscoot.io. Your feedback on our beta hosting plan is much appreciated. We’ve incorporated your suggestions and hope you’ll like our all-new hosting. Thanks again for your support.
We value you!
Looking forward to a long-term partnership with <company name>.
Cheers
Your Team at Webscoot.io
Example 7: Thank you for 1st purchase
Conclusion
You can use handwritten for sending handwritten letters to your customers. If you’d like to experiment with designs, Canva has some of the best templates ready for you!
Have more ideas? We would love to hear it in the comment section below!
Services we offer:
Sakshi takes care of everything related to Marketing at Webscoot.io. She has knowledge about Magento, WordPress, and Dogs.
Thanks, I really like the way you phrased your thank you notes. have a quick question how you would create a thank you note for a first-time customer (Of course I’m trying to create something for them to be reward it every time they order from us ) in the industry such as mines where they can go online to order at cheaper prices. trying to be creative without giving them all the scenarios of why it’s more beneficial to deal with someone face to face or someone locally.
Cordially,
Hi, Regina. I agree. Appreciating customers for their constant support is #1.
Thank you for your kind words! 🙂
This is really an awesome post. Thanks a lot for sharing with us. Keep posting and updating.
Thank you, OSC!
Thank you so much !!
You’re welcome, Heidi.
I would love to know how they were able to send the Example #7 card, referencing their customers purchase thru Amazon. Amazon makes it clear that we are not allowed to reach out to our customers one-on-one. If you know something we do not, please share.
Thanks
Hi Valerie,
It really depends on what the note says. You can know more here: https://sellercentral-europe.amazon.com/forums/t/thank-you-note-to-customer/421424/14
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